Q: How early should I arrive for my scheduled appointment?

A: We ask you to arrive 15-minutes prior to your scheduled appointment time. This allows ample time for check-in and the completion of any necessary paperwork. This is also a courtesy to the patients who have appointments following yours. We want everyone to get their fair share of time with our healthcare providers.

Q: What should I bring if I’m a new patient?

A: Your insurance card(s), driver’s license, co-payment and/or deductible. If you are not covered by insurance, our charges are $97.89 for new patients. Once you become established, the cost is reduced to $73.82. This covers your office visit only, so any other services you receive (labs, injections, etc…) will be due when the appointment is completed.

Q: How much am I expected to pay?

A: Your copay and deductible and any non-contracted usual and customary fees. If you do not have insurance you are expected to pay in full at time of service. Our prices for office visits for patients not covered by insurance are $97.89 for new patients and $73.82 for established patients. This covers your office visit only, so any other services you receive (labs, injections, etc…) will be due when the appointment is completed.

Q: Why do I receive a separate bill for lab services?

A: Medina Family Medical Clinic is contracted with LabCorp to provide lab services to our patients. While we have a phlebotomist conveniently located onsite, these services are billed to your insurance by LabCorp and you will receive a separate invoice for those services.

Q: What do I do if I have questions about my LabCorp bill?

A: If you have any questions about your LabCorp bill you should contact their billing office at (800) 800-4700.

Q: What type of providers do you have?

A: All of our providers are family practice nurse practitioners who work with infants, children and adults.

Q: Do all of your doctors do female annual exams?

A: Yes, all of the nurse practitioners are family practice providers.

Q: How long will it take to get my lab results back?

A: That depends on what labs your provider ordered. Some results, like cholesterol and lipids come back fairly quickly – within a week. Others, like some chemistry tests and pathology reports can take up to two to three weeks. Still others, such as culture growths may need to get sent back for further testing based on the results of the initial test. X-Ray and ultrasound reports are typically returned within the same or next day. One of our nurses will contact you once these results have been received and reviewed by your provider.

Q: How do I request my records?

A: You may complete a records request at our office, print a release from Additional Downloads portion of the website and bring, or fax, to our clinic. If you are seeing a physician elsewhere they can request the records on your behalf. Make sure you have the name, address, phone and fax number of the place you want records sent to/from. Requests can be faxed to us at (731) 783-0402.

Q: Is there a charge to receive my records?

A: There is no charge if a physician requests your records or if you are requesting only your last visit. Otherwise, a charge of $20 is assessed to cover our costs.

Q: How long does it take to get my records?

A: Seven-ten days after we receive the request and, if applicable, payment. Under certain special circumstances that time can be shortened.

Q: Can you complete the Tennessee DOT physicals?

A: Yes, please call our office to schedule an appointment. Our charge is $88.50 and includes the urine and vision screenings.

Q: Who can get information about my bills, scheduled appointments, or medical care?

A: We are only authorized to release protected health information to individuals listed on your Protected Info Release form. This form can be modified by the patient, by stopping by our front desk and requesting a new form. All updates/changes will be made to your account at that time. Due to the delicacy of this information and the ability to verify the patient’s identity, we cannot accept phone calls regarding these types of changes. These will need to be completed in the office, so we can witness this update/change.